THESE TERMS OF LIMOUSINE AND CAR SERVICE (“Service Terms”) ARE A LEGAL AND BINDING AGREEMENT BETWEEN YOU AND FLORIDA PREMIUM LIMO governing your use of the services (“Services”) offered by RESERVE TRANSFER.
Please review these Service Terms fully before you use the Services. By using the Services, you agree to be bound by these Service Terms. These additional terms include (without limitation) the Terms of Use and the Privacy Policy. If you do not agree to these Service Terms, you are directed to discontinue using the Services. FLORIDA PREMIUM LIMO reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented. It is your responsibility to review these Service Terms regularly. These Service Terms were last updated on February 11, 2020.
PRICING POLICY
All advertised fares are subject to change without notice and may be higher during holidays or special events.
RATE ESTIMATE
The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation. Fees for tolls, gratuity, waiting time and additional stops are not included in the estimate and will increase your rate.
ADDITIONAL CHARGES
Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from the driver or the office 786-913-0999 before proceeding on your way
TOLLS
Based on traffic, weather and road conditions of the day, your driver will make a determination of the safest and fastest route to your destination. He may occasionally opt to take a toll route over a free route based on his knowledge and experience. Passengers are responsible for any tolls incurred throughout the trip. You will be charged the full toll rate. Discounted rates do not apply. Upon arrival at your destination, the driver will inform you of the tolls and add them to your bill. Tolls may vary from trip to trip based upon the route taken. Round trip tolls will be charged on trips
GRATUITY
Base rates do not include gratuity of 20%
WAITING TIME
Waiting time shall begin 10 minutes beyond the scheduled pick-up time:
•10-30 mins is $40
•30-45mins is $60
•45-60 is $80
•over 60mins is $100 per hour
ADDITIONAL STOPS
•0-15mins is free
•15-30mins is $40
•30-60mins is $80
•over 60mins $100/per hour
Waiting time shall begin after 15 minutes at any stop
AIRPORT PARKING FEES
When booking a reservation from the airport parking fees will be added to the fare. The airport parking fee is based upon the parking rate of the Port Authority.
CRUISE PORT PARKING/ACCESS FEE
ALL Cruise Port arrivals shall be subject to an additional $18.00 Parking /Access fee.
CANCELATIONS AND NO-SHOW POLICY CANCELATION POLICY
Outbound Airport Transfer or Point-to-Point cancellations with less than 2-hours notice, prior to pick-up, are subject to forfeiture of 80% of the trip total per vehicle depending on vehicle type and location.
Inbound Airport arrivals that are not canceled prior to that day’s initial departure shall be subject to forfeiture of a minimum of 80% of the trip total per vehicle depending on vehicle type and location.
Wedding, Concert, Special Event, and Sporting Event cancellations with less than a 7-day notice, prior to pick-up, are subject to forfeiture of a 35% per vehicle. Cancelations 5 days prior to event are subject to forfeiture of a 50% per vehicle. Cancelations 2 days prior to event are subject to forfeiture of a 70% per vehicle. Cancelations less than 24 hours prior to event on any vehicle rental are subject to forfeiture of a 90% of the total job cost.
Prom and Homecoming cancellations with less than a 7-day notice, prior to pick-up, are subject to forfeiture of 50% of the total job cost. Cancelations 2 days prior to event are subject to forfeiture of a 80% per vehicle.
Stretch Limousine is an exception and has a 10-day cancelation policy. In cases when the trip is cancelled with less than 10 days notice, prior to pick-up, are subject to forfeiture of a 35% per vehicle. Cancelations 6 days prior to event are subject to forfeiture of a 50% per vehicle. Cancelations 3 days prior to event are subject to forfeiture of a 70% per vehicle. Cancelations less than 24 hours prior to event on any vehicle rental are subject to forfeiture of a 90% of the total job cost.
Cadillac Limousine is an exception and no refunds are posible after booking has been completed.
Cancellations are accepted by email info@floridapremiumlimo.com and by phone at 786-913-0999
MINIMUM HOURLY BOOKINGS
Minimum hourly bookings apply and vary by vehicle type and day of the week.
Sunday through Thursday there’s minimum of 3 hours of service acceptable.
Friday and Saturday there’s minimum of 4 hours of service acceptable.
A vehicle of higher value may be substituted, in an emergency, at no additional cost to the client.
Car seat installation will be the responsibility of the passenger. Chauffeurs are not permitted to install any car seats.
NO SHOWS
If FLORIDA PREMIUM LIMO is unable to contact the passenger or related contact person after 30 minutes of the scheduled pick-up time, by means of the information provided on the reservation, then the ride will be considered a no-show and will be abandoned. Not being at your pick-up location without notifying FLORIDA PREMIUM LIMO service may result in a no-show charge.
CHANGE POLICY
FLORIDA PREMIUM LIMO service requires that all changes be received by phone, email or through our website at least 3 hours prior to pick-up. If a change made less than three hours prior to pick-up cannot be accommodated, the resulting cancellation may cause a full or partial charge to the customer.
CREDIT CARD POLICY
When paying by credit card, you must supply the credit card number in advance for pre-approval. This is only for pre-approval purposes and does not constitute payment for the trip. Upon reserving with a credit or debit card, a preliminary hold equivalent to 150% of the quoted fare is placed on the card to secure the anticipated total including tolls, gratuity, additional stops, and waiting time. This hold is released when payment is processed approximately 3-5 business days after the trip.
The actual credit card must be presented to the driver at the time of pick-up. The driver may ask for additional identification to ensure the validity of the card. All signatures and information must match before the card will be accepted as payment.
The credit card must be completed and signed at the end of the trip. During the trip passengers may not leave the vehicle, for any purpose, without first signing the uncompleted credit card slip. Should the passenger fail to return to the vehicle, the full fare will be charged to the card.
FLORIDA PREMIUM LIMO accepts all of the following cards for payment:
American Express®
VISA®
MasterCard®
Discover®
Pay Pal
CREDIT CARD PROCESSING
Credit cards are processed on the day off the trip. The charges will appear on your statement as the date of processing. All transactions are handled in a safe, encrypted format by a secure server to ensure FLORIDA PREMIUM LIMO and our customers’ maximum security, and the assurance that your information stays confidential, private, and safe. We pledge to continually adopt new security technology as it becomes available. If you have any questions about your privacy or the security of our website, please contact us. Please read our Privacy Policy for more information about our collection and use of your credit card and other personally identifiable information.
VIRTUAL CREDIT CARDS
FLORIDA PREMIUM LIMO does not accept online-only, virtual credit cards or any other type of “single-use” card number security product or one-time use credit card number that may be provided by credit card companies for online use. FLORIDA PREMIUM LIMO shall not assume responsibility or liability in connection with the use of on-line only, virtual credit cards or any other type of “single-use” card number security product or one-time use credit card number that may be provided by credit card companies for online transactions. FLORIDA PREMIUM LIMO shall have no obligation to honor transactions made with such cards.
PAYMENT TERMS
Full amount is due upon receipt of invoice. Invoice can be provided verbally by the driver at the end of the trip or on paper by the operation Office.
Credit Card: Client electronically authorizes, via Digital Signature, FPL to apply charges to the credit card on file for:
1. Any damages
2. Additional hours
3. Wait-time
4. Unusual clean-up
6. Any lost or stolen vehicle components
7. Any down time due to any of the above.
ADDITIONAL TIME
Additional time shall be charged by the hour or any portion of an hour thereof. Charges will reflect the hourly rate of the vehicle. Additional Time shall begin immediately upon completion of the contracted time.
CARE OF VEHICLE
All vehicles are considered «Non-Smoking» vehicles. Client agrees to take care of the vehicle, its components and furnishings and maintain the vehicle in a neat and sanitary condition. At the chauffeur’s discretion, the client agrees to be fully liable for all of the following charges that may occur.
1. $20.00 — each missing or broken piece of glassware.
2. $25.00 — minimum extensive clean-up charge (spills, mud, candy, etc).
3. $50.00 — minimum for detailing and waxing due to sickness outside of the vehicle.
4. $250.00 — minimum for shampooing and disinfecting inside of vehicle due to incontinence and or any other bodily fluids.
5. $100.00 — minimum for each burn hole or tear to the upholstery, carpet or any other vehicle components.
6. $100.00 — minimum for each and every act of vandalism.
7. $50.00 — for each violation of the smoking rule as described above.
We recommend that all personal belongings and valuables be removed from the vehicle when left unattended. We WILL NOT be held responsible for any lost, stolen or damages personal effects, including luggage.
CLIENT BEHAVIOR
Client is responsible for each guest, their actions and behavior as well as financially responsible for all damage to and / or property removed from the vehicle. Client is responsible for any and all costs of repair, related expenses and income lost due to damages. Client and guests shall not use the vehicle in a disorderly manner, for unlawful purposes or in any manner that would constitute a breach of peace in accordance with local, state and federal law. FPL has a zero tolerance policy and WILL NOT tolerate the consumption of alcoholic beverages by persons under the legal drinking age or the use of any illegal drug while in the vehicle or around the vehicle. FPL WILL NOT tolerate smoking or the use of any tobacco products in or around any vehicle. Any illegal substance is prohibited from entering the vehicle at any time. Driver has the right to inspect the contents of any bag, purse or parcel that enters the vehicle. Food and the consumption of food in any vehicle are prohibited. FPL has the right to terminate any contract for non-compliance of any one of these terms. Any and all monies shall be non-refundable for any reason, including cancellation.
Clients may have glasses removed and replaced with party cups if requested.
VEHICLE ACCUPANCY
Client agrees that the maximum number of people in the vehicle shall not exceed vehicle capacity or original agreed upon number. Any additional occupants will be charged extra so long as vehicle capacity has not been exceeded.
RATES AND BILLING
All rates are subject to audit after order completion. Occasionally changes must be made to correct mathematical errors or to reflect the actual tolls, parking fees, additional stops and waiting time.
CHARGES & FEES
Client agrees to pay all charges as stipulated in this contract. Failure to pay all charges will result in collection activities and criminal prosecution. Credit card charge backs will not be tolerated. All persons that dispute charges under this contract shall be prosecuted to the full extent of the law. These prosecutions shall include notifying the local authorities of your fraudulent use of a credit card, the information published in local press publication and notification of employer for the purposes of garnishment of wages to settle the debt. Client agrees to make financial restitution to FPL for any fraudulent acts made by the client in the completion of the contract, fulfillment of services and payment of said services and allows FPL to seek restitution for damages by any legal means necessary.
FLORIDA PREMIUM LIMO rates are inclusive of taxes.
AFFILIATE SERVICE POLICY
FLORIDA PREMIUM LIMO utilizes, at its discretion, affiliates to provide Limousine and Ground Transportation services as requested by our clients.
ATTORNEY FEES & COURT COSTS SERVICE
In the event that any action is required by FPL to enforce this agreement, FPL shall be entitled to recover all costs, damages and expenses including all attorney fees.
FPL agrees to provide the vehicle in a clean condition and provide an inventory of all furnishings. FPL allows the client the use of the vehicle during the reserved and agreed upon times. Clients and guests release FPL from any and all liability and agree to hold FPL, it’s employees and agents harmless from all loss, liability and expenses whatsoever as a result of any bodily injury, death or property damage caused by or arising from the use and operation of the vehicle. FPL is not responsible for arriving late or missing an event due to heavy traffic, accidents, bad weather, mechanical failure, and forces of nature or acts of God. Drivers are not responsible for knowing the exact directions to every destination point and may be required to call and ask for directions. It is normal to allow additional time that might be needed to locate some addresses.
By booking my reservation electronically through the Internet, I hereby grant permission to Florida Premium Limo Service to charge for the above referenced services as outlined in my Account set-up. I further understand that by booking my reservation online, that booking counts as my digital signature as established by the Federal Digital Security Act.
I understand that the electronically provided rates are a best guess based on the current information at hand and do not include a possible wait-time port charge, parking fees or any applicable tolls that may be incurred. I also understand that this transaction is taking place via electronic means, either by Internet, e-mail or facsimile and agree to all charges set forth. There is a job specific cancellation policy for each trip. Failure to notify this office within the time frame established for your trip will result in the loss of your deposit as outlined above.
VEHICLE IMAGES
Vehicle Images presented on the FLORIDA PREMIUM LIMO Websites may differ from the actual vehicle.
LOST OR DAMAGED ITEMS
FLORIDA PREMIUM LIMO and its Affiliates are not responsible for lost or damaged items left in the vehicles. We make every effort to locate property that has been left in one of our vehicles. We retain found items for 30 days. If you have left a personal item in one of our vehicles and wish to retrieve it, you can report it in our Lost & Found form or you may also call our office at 786-913-0999 for our customer service department. FLORIDA PREMIUM LIMO reserves the right to charge a delivery fee for returning found items. These fees are based on the full travel rates.
PET POLICY
Any animal over 25 lbs. must ride in a minivan or van, with the exception of service dogs. All animals must be leashed or in a carrier when traveling in a FLORIDA PREMIUM LIMO affiliated vehicle.
We request that when traveling with a pet, you notify a reservationist in advance so that FLORIDA PREMIUM LIMO can accommodate you. If you fail to notify a reservationist that you are traveling with a pet, the driver reserves the right to refuse to transport the pet.